Smiley & Co, Ltd. - Dr. C. Smiley-Marquez - Mediation, Conflict Asssessment, Counseling, Coaching & Facilitation Services

Our Principles
We are committed to and provide professional services based on principles of integrity, quality, partnership and hard work.

Our Volunteer Work
Dr. Smiley-Marquez serves as a pro bono provider for monolingual Spanish-speaking individuals and families.

Additional Resources
1. Preventing & Addressing Sexual Harassment: A Practical Guide for Employers
2. Cross Cultural Issues for Mediators
3. Dynamics of Diversity in Conflicts:
What Managers Need to Know
4. Equity Jeopardy: You Ask the Questions About EEO

Listings & Affiliations
Smiley & Co, Ltd. is listed at Central Contractor Registration, U.S. Small Business Administration, Supplier Gateway, Native Network Environmental Conflict Resolution, American Counseling Association, Advanced Commercial Mediation Certificate,
American Arbitration Association and Harvard Law School
Child and Family Investigator
American Psychological Association, Rocky Mountain Minority Supplier Development Council, and Brain Matters, Inc.

Mediation
Multicultural Counselors & Mediators--a doing business as service of Smiley & Co, Ltd.--offers coaching, counseling, facilitation, mediation and training services for the workplace and community.

More than 5000 hours of complaint counseling and resolution services, multidisciplinary training, multicultural and diversity savvy, a practical and respectful approach, bilingual (Spanish-English) services, and a commitment to continuous improvement sets Multicultural Counselors & Mediators apart.

Specialties
Multicultural Counselors and Mediators provides coaching, counseling, facilitation, mediation and training services for the workplace and community, including:

• Alternative Dispute Resolution
• Work Group Conflict Intervention
• Work Group Performance Improvement
• Discrimination Complaint Counseling
• Diversity Training
• Facilitation
• Group and Community Facilitation
• Immigration & Acculturation
• Mediation
• Teambuilding & Rebuilding
• Transitions & Change
• Work Performance Counseling
• Workplace Relationships
• Workplace Relationships.

Approaches
Multicultural Counselors & Mediators utilizes a collaborative approach to coaching, counseling, facilitation, mediation and training services.

Where re-establishment of professional and/or personal relationships is helpful for clients, the process is designed to support reconciliation.

Our Practice
We focus on maximizing strengths while addressing barriers to productive relationships.

Training Programs Offered
We provide advanced professional training for mediators, facilitators and resolvers addressing diversity issues, including specialized programs about mediation with Native Americans and about Native American issues.

FDR XXII Free Powerpoint Presentation
Native Americans, Historic Trauma and Its Impact in Mediation
Email your request to: carolyna@smileyandcompany.com

Credentials, Certifications & Network Memberships
Dr. Smiley-Marquez holds mediation, cross-cultural and international mediation certifications from CDR Associates, the American Arbitration Association, the American Association for Affirmative Action and is listed with Native Dispute Resolution Network of the Environmental Conflict Resolution Center.

Carolyna holds an interdisciplinary doctoral degree from the University of Colorado. Additional she is master's certified in Neuro-Linguistic Programming (NLP), Transactional Analysis (TA) and Eye Movement Desensitization and Reprocessing (EMDR, EMDRIA Certified). She is a student of brain functioning studies with the AMEN Institute and with Brain Matters, Inc.

In addition to academic and extra-academic certifications and licenses, Smiley & Co, Ltd. has been certified as an 8(a) Small Disadvantaged Business by the U.S. Small Business Administration and as an M/WBE by the States of Colorado and Utah and the Rocky Mountain Minority Supplier Development Council.